Complaints Procedure
You can lodge your enquiries or complaint through our Client Service Unit located at the entrance of the Ministry’s office building or by contacting us via:
The Client Service UnitSecond Floor of the Castle Building
Ministry of Monitoring and Evaluation
P. O Box 1627 Castle Osu
Accra
When lodging complaints, we would like you to:
- Identify yourself
- Be clear with why you are not satisfied
- Indicate what you expect us to do
- Keep a record of events
- The Ministry will revert within 5 working days or if you feel that we have still not met the standards and/or timelines provided in this Charter, then:You may lodge your grievances at the Chief Director’s Office via